Returns Policy

Return Shipping

If you have ordered the wrong product or no long want a product you ordered, you will be responsible for the return shipping cost. Returns created because we mistakenly shipped you the wrong item and/or the item is damaged or defected, qualify for free return shipping up to 30 days after the item was received. Please see the refund policy for your specific return for more detailed information.

Return Policy for

Non-Returnable Items

A small number of items that we sell are labeled as "Non-Returnable". These special order items are not eligible for our standard return policy described on this page. We do not accept returns or cancellations on these items once the order is placed. However, the manufacturer's warranty still applies to these items. If you require assistance with a Non-Returnable Item, please submit a request to our Support Center.

Ordered the Wrong Products

Please use our Support Center to create a ticket for your Return Form. If you have ordered the wrong product or no longer want a product you ordered, you will be responsible for the return shipping cost. You can also call or email our Customer Service Team to set up the return for you. The products must be returned in new and unused condition in the original packaging. The Return Form must be included in the box. The customer is responsible for all shipping charges associated with the return or exchange. There will be no restocking fee if you return the item within 30 days of receipt. After 30 days, a restocking fee will be applied. We don't offer exchanges but we would be happy to assist you in locating the correct item if you did make an incorrect purchase, if you need assistance please email or submit a ticket for further help

Received Defective Products

quicklinkpayments.com must be notified of defective products within 30 days of receipt. Please use our Support Center to create a ticket for your Return Form. You can also call or email our Customer Service Team to set up the return for you. Be sure to include all pages of the Return Form. For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original item(s) ordered when we receive your return). If you do not place a new order, we will ship your new items after we receive your return. quicklinkpayments.com Inc will pay the shipping cost associated with the replacement.

Received a Damaged Package

If a damaged package is left at your door, please contact us immediately using our Support Center to create a ticket for your Return Form. You can also call or email our Customer Service Team to set up the return for you. For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original item(s) ordered when we receive your return). If you do not place a new order, we will ship your replacement items after we receive your return. All returned products must be unused and in the original packaging. The Return Form must be included in the box.

Received Incorrect Products (Not What You Ordered)

It is rare that quicklinkpayments.com sends out the wrong products, as we double check every order. However, if you receive an incorrect product, you must notify quicklinkpayments.com within 5 days of delivery by using our Support Center to create a ticket for your Return Form. You can also call or email our Customer Service Team to set up the return for you. For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original item(s) ordered when we receive your return). If you do not place a new order, we will ship your replacement items after we receive your return. All products must be returned in new and unused condition in the original packaging. The Return Form must be included in the box.

All Other Returns

All returns that don't fit into one of these categories are eligible for return within 1 year of receipt of the product. There will be no restocking fee if your return is set up within 30 days of receiving the product. After 30 days, a restocking fee will be applied to the return. Please use our Support Center to create a ticket for your Return Form. You can also call or email our Customer Service Team to set up the return for you. All items must be returned in their original packaging and your Return Form must be included in the box.

Return Procedure

  • Use use our Support Center to create a ticket for a return or call customer service at (718 879-0073) to set up a return over the phone.
    • Your Return Form MUST be included in the return package.
  • Pack the item(s) securely in the original product packaging.
    • Include all paperwork, parts, and accessories.
    • All returned items must be brand new, unused and in their original packaging.
    • Do not write on or place shipping labels directly on manufacturer packaging.
    • Returned items will be inspected upon arrival.
  • Send the return package to the address listed on your Return Form.
  • The return package can be sent using the carrier of your choice. Keep the tracking number to monitor delivery status.
  • You can expect a refund in the same form of payment originally used for the purchase within 3–5 business days of our receipt of the returned items.

Changing Your Order Before It Has Shipped

We are able to make changes to orders that have not yet been shipped if you contact us immediately after placing the order; please be prepared with your order number. At quicklinkpayments.com, we work hard to ship orders as quickly as possible, and your order could ship within a few hours of being placed. Unfortunately, we are unable to make any changes to an order once it has left our warehouse.

Cancellations

quicklinkpayments.com must be notified of all cancellations by phone. Orders can only be cancelled before they have shipped. If you wish to cancel an order that has already shipped, you will need to set up a return and send the material back with a Return Form. You can set up your return and create your Return Form by using our online return tool or calling customer service. The customer is responsible for the initial shipping charges for the order and the shipping charges associated with the return.